Privacy Policy
Your privacy is important to us. This policy explains how OzComms collects, uses, stores, and protects your personal information when you use our website and services.
1. Introduction
OzComms ("we", "us", "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all information collected through our website ozcomms.com, our services, and any related communications.
By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) as well as applicable state and territory privacy laws.
2. Who We Are
OzComms is an Australian-owned digital agency providing web development, app development, SEO, search optimization, and digital marketing services. Our registered business address is in Australia.
For any privacy-related inquiries, you can contact our Privacy Officer at:
- Email: contact@ozcomms.com
- Website: ozcomms.com
3. Information We Collect
We collect different types of information depending on how you interact with us:
| Type of Information | Examples | How We Collect |
|---|---|---|
| Personal Information | Name, email address, phone number, company name, job title | Contact forms, consultation bookings, email communications |
| Technical Information | IP address, browser type, device information, operating system | Automatically via cookies and analytics tools |
| Usage Information | Pages visited, time spent, clicks, referral sources | Google Analytics, server logs |
| Project Information | Business requirements, website credentials, brand assets | Client onboarding forms, project discussions |
| Marketing Information | Email preferences, campaign performance data, ad account access | Email subscriptions, marketing platform integrations |
| Payment Information | Banking details, invoicing information, transaction records | Invoices, payment processors (Stripe, PayPal) |
4. How We Use Your Information
We use your personal information for the following purposes:
- To provide and maintain our services (web development, SEO, marketing, etc.)
- To communicate with you about projects, updates, and support requests
- To process payments and send invoices
- To improve our website, services, and customer experience
- To send marketing communications (with your consent)
- To comply with legal obligations and resolve disputes
- To prevent fraud and ensure security of our systems
- To analyse website traffic and user behaviour for optimisation
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Required for website functionality (security, form submissions) | Session / 1 year |
| Analytics Cookies | Google Analytics — tracks page views, user behaviour, traffic sources | 2 years |
| Marketing Cookies | Meta Pixel, Google Ads — tracks conversions and ad performance | 90 days — 1 year |
| Preference Cookies | Remembers your settings and preferences | 1 year |
You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information, visit aboutcookies.org.
6. Third-Party Services and Integrations
We use trusted third-party services to operate our business. These services may process your data on our behalf:
- Google Analytics — Website traffic analysis (data stored in USA)
- Google Workspace — Email and document storage (data stored in USA/Australia)
- Meta (Facebook/Instagram) — Ad management and pixel tracking (data stored in USA)
- Stripe / PayPal — Payment processing (data stored in USA)
- WordPress / Elementor — Website hosting and CMS (data stored in Australia)
- Cloudflare — Website security and CDN (data stored globally)
- Mailchimp / HubSpot — Email marketing (data stored in USA)
All third-party providers are bound by contractual obligations to protect your data and comply with applicable privacy laws. We only share the minimum data necessary for each service to function.
7. Data Security
As a cybersecurity-focused agency, we take data security seriously. We implement the following measures to protect your information:
- SSL/TLS encryption for all website traffic and data transmission
- Secure password policies and two-factor authentication (2FA)
- Regular security audits and vulnerability assessments
- Firewall protection and intrusion detection systems
- Access controls limiting data access to authorised personnel only
- Regular backups with encrypted storage
- Employee training on data protection and privacy compliance
While we take every reasonable precaution, no internet transmission is completely secure. We cannot guarantee absolute security but commit to notifying you promptly of any data breach affecting your personal information.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
- Active clients: Duration of the service agreement plus 7 years (for tax and legal compliance)
- Former clients: 7 years after project completion (Australian tax law requirement)
- Marketing subscribers: Until you unsubscribe or request deletion
- Website visitors: Analytics data retained for 26 months (Google Analytics default)
- Enquiry forms: 2 years for follow-up and business development purposes
After the retention period expires, we securely delete or anonymise your data in accordance with our data destruction policy.
9. Your Privacy Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or outdated information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-out: Unsubscribe from marketing communications at any time
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
- Portability: Request transfer of your data to another service provider
To exercise any of these rights, contact us at privacy@ozcomms.com. We will respond within 30 days of receiving your request.
10. International Data Transfers
Some of our service providers are located outside Australia (primarily in the United States and Europe). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses with third-party providers
- Compliance with the EU General Data Protection Regulation (GDPR) where applicable
- Data processing agreements that require equivalent privacy protection
By using our services, you consent to the transfer of your information to countries outside Australia, including the United States.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at privacy@ozcomms.com and we will delete the information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make changes:
- We will update the "Last Updated" date at the top of this page
- We will notify active clients via email of significant changes
- We will post a notice on our website homepage for 30 days
Continued use of our services after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
13. Complaints and Dispute Resolution
If you believe we have breached your privacy rights or mishandled your personal information, please contact us first so we can resolve the issue:
Privacy Officer — OzComms
Email: contact@ozcomms.com
We aim to respond to all complaints within 10 business days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
- Mail: GPO Box 5218, Sydney NSW 2001
14. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
OzComms Privacy Team
We are committed to protecting your privacy and responding to your inquiries promptly. Reach out to us for any privacy-related matters.
Email Privacy Officer →15. Legal Disclaimer
This Privacy Policy is governed by the laws of New South Wales, Australia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New South Wales.
If any provision of this Privacy Policy is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
© 2026 OzComms. All rights reserved. This Privacy Policy is provided for informational purposes and does not constitute legal advice. For specific legal guidance, please consult a qualified attorney.